The Operations Supervisor (Talent Engagement) is an entry-level leadership position designed to support, coach, and supervise the front desk team while actively working alongside them. This role ensures high-quality service delivery at the front desk, manages client escalations, supports team development, and oversees basic administrative functions such as scheduling and payroll submission for their assigned team. The Operations Supervisor (Talent Engagement) will create a collaborative environment that supports continuous improvement and strong client engagement. Responsibilities: Leadership & Supervision Serve as the lead for front desk team, setting a positive example and ensuring accountability.  Provide day-to-day supervision, direction, and coaching to front desk staff. Conduct regular check-ins and contribute to performance feedback and evaluations. Define and set operational goals in alignment with project and organizational objectives. Participate in the development and maintenance of standard operating procedures. Ensure front desk procedures, customer service standards, and operational goals are followed and met. May supervise additional front-line staff as assigned. Team Support & Coaching Offer on-the-job training and guidance to support professional growth and skill development. Coordinate training activities to ensure staff are properly prepared to implement project activities effectively. Encourage initiative and problem-solving among team members. Serve as the first point of contact for team questions, needs, or concerns. Maximize individual and team performance and productivity. Client Services & Escalation Management Work directly at the front desk, greeting clients, responding to inquiries, and managing intake processes. Handle escalated client issues promptly, ensuring resolution while upholding organization values and professionalism. Support a welcoming, organized, and efficient front desk environment. Understand all technical aspects of the operational units and provide support accordingly. Administrative Duties Submit payroll hours and time-off requests for the front desk team in accordance with agency procedures. Assist with front desk scheduling, staffing adjustments, and coverage planning. Analyze processes and procedures to optimize efficiency and performance. Maintain knowledge of applicable federal, state, and local laws, regulations, and policies related to workforce and welfare programs. Ensure front desk operations are compliant with all relevant guidelines. Other duties as assigned.  
